Product Policy

By ordering through this site (alchemyfoodlabs.com) you are accepting the following Terms & Conditions. Please read these Terms & Conditions before placing an order.

Definitions of Terms & Conditions

“We”, “our” and “us” means Alchemy Food Labs, “You”, “your” means the person placing an order.

“The contract is agreed” – by completion and submission of an electronic order form, you are creating an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

By using the website to buy products online, you confirm that you are at least of the age of 18 years old. If you are not 18 years old you are advised to have a parent or guardian accompany you to fill out an order.

Ordering:

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay. Note: Your order will not be accepted until payment from card issuer is authorized and authenticated.

Certain steps must be followed for a contract to be formed, as described below.

After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.

When an order for products has been placed, you will receive an email containing information regarding your purchase.

We do not have to accept your order, and for example, we will not accept your order if:

  1. Your payment is not authorized
  2. Product is not in stock
  3. There is an error on our website regarding the price or other details of the products
  4. You have cancelled it in accordance with the instructions below

We always reserve the right to refuse any order.

Cancelling your order:

If you change your mind after placing an order, you can cancel it at any time before we send it. Please see the Contact page for cancellations and send us your name and address details and order number to cancel your order.

 

Returning products:

If you are not satisfied with the product after receiving it, contact us to discuss return/credit options of the purchase price (not including shipping). Refunds are only available as shop credit, unless otherwise authorized and agreed upon by owner of Alchemy Food Labs.

Payment:

Prices throughout the website are quoted in Canadian dollars, and payment can only be accepted in Canadian Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

Your payment card will be debited for your order at the time the order is placed. By submitting an online order with alchemyfoodlabs.com website, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with us will be raised with or adjudicated by the credit card company. Rather, you agree to contact us directly to resolve the issue or obtain a refund pursuant to the product guarantee.

Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Delivery information:

Please see individual product sales pages for information about delivery and shipping charges, where applicable.

We will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.

Changes to Our Terms & Conditions:

We reserve the right to change our Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.

These Terms & Conditions for buying products online are governed by the law of the Canada and the Province of British Columbia and you and we agree to use the British Columbian courts should any dispute arise.

If any part of our Terms & Conditions for buying products online is found to be invalid by law, the remainder of our Terms & Conditions remain valid and enforceable.

 

Our Return Policy

We will accept returns for credit on all unopened, undamaged and unexpired product. Packaging must be in original condition.
When returning product please ensure it is packed with care so product arrives in perfect condition at Alchemy Food Labs. The customer is responsible for return shipping costs.

We do not issue credits on expired products. If you are experiencing difficulty selling product, please contact the company at alchemyfoodlabs@gmail.com for solutions as we are happy to assist you as best we can!

Should you receive damaged product, please immediately send a photo and description to alchemyfoodlabs@gmail.com. A refund or credit on damaged products will be issued up to one month after the invoice date. We will cover shipping costs of returning damaged product if we request to have the damaged product returned to us.